40+ Amazing Customer Service Training Ideas, Exercises, & Topics
40+ Amazing Customer Service Training Ideas, Exercises, & Topics
8 months ago
hubspot.com
Active Listening: The Art of Empathetic Conversation
Active Listening: The Art of Empathetic Conversation
Jul 21, 2016
positivepsychology.com
How to Improve Your Empathic Listening Skills: 7 Techniques
How to Improve Your Empathic Listening Skills: 7 Techniques
Oct 29, 2021
positivepsychology.com
How to Practice Active Listening: 16 Examples & Techniques
How to Practice Active Listening: 16 Examples & Techniques
Feb 8, 2022
positivepsychology.com
10 Examples of Good Customer Service in 2020 [Dos & Don’ts]
2:56
10 Examples of Good Customer Service in 2020 [Dos & Don’ts]
May 8, 2024
nextiva.com
7 Active Listening Techniques to Practice in Your Daily Conversations
7 Active Listening Techniques to Practice in Your Daily Conversatio…
Feb 12, 2024
verywellmind.com
Active listening tips, skills, techniques, and examples
Active listening tips, skills, techniques, and examples
30 views8 months ago
mindtools.com
4:34
Effective Listening Skills for Understanding Customers
17K viewsMar 31, 2017
Study.com
3:22
How Does Reflective Listening Build Sales Rapport? - Sales Pro Blueprint
2 months ago
YouTubeSales Pro Blueprint
1:55
Receiving Feedback
140.8K viewsAug 7, 2018
YouTubeErik Jentges
3:02
Customer Service Empathy
42.9K viewsJun 2, 2012
YouTubeRoger Reece
2:21
Defining Customer Experience
10.9K viewsMar 1, 2021
YouTubeStanford Graduate School of Business
3:16
Active Listening in Call Centers
2.8K viewsJul 10, 2020
YouTubeWorkfluent
6:03
Mastering Customer Service: Role Play Training for Call Center Agen…
195.2K viewsJan 3, 2024
YouTubeSingle Step English
2:14
EMPATHY IN CUSTOMER SERVICE
3.7K viewsJul 5, 2020
YouTubeLearning Ocean by Janmejay
3:36
Reflective Listening
108.9K viewsMay 2, 2012
YouTubeJake Colton Therapy
6:14
Active Listening Skills
2.1M viewsJun 16, 2020
YouTubeCommunication Coach Alexander Lyon
1:14
Listening Skills Customer Service Training Program
3.3K viewsFeb 16, 2017
YouTubeServiceSkills Customer Service Training
1:27
Terrible Customer Service Example
40.1K viewsDec 11, 2020
YouTubeServiceSkills Customer Service Training
6:06
Listening to Feedback
102.7K viewsAug 27, 2015
YouTubeCareerBrainery
2:09
Professional Skills: Active Listening
31.5K viewsFeb 18, 2021
YouTubeElectricity Human Resources Canada
15:22
Customer Service Vs. Customer Experience
1.8M viewsOct 13, 2016
YouTubeValuetainment
4:12
Active Listening Role Play
105.8K viewsDec 23, 2015
YouTubeCoach2Lead
1:55
6 Essential Skills for Customer Service
69.7K viewsAug 23, 2021
YouTubeSkills World
3:01
CALL CENTER TRAINING: EXAMPLES OF EMPATHY STATE…
75.6K viewsJul 23, 2020
YouTubeIn Session w/ BT: Conversations Beyond the C…
4:02
Active Listening - Clip 1
241.5K viewsApr 17, 2013
YouTubeav
0:51
Not Listening Clip
72.8K viewsFeb 18, 2016
YouTubeJ Carbajal
22:40
Positive Scripting Examples for Call Center: Customer Service
234.7K viewsDec 28, 2020
YouTubeKwestyon
3:12
MI Tip of the Day: Reflections
15.7K viewsMar 25, 2019
YouTubeDawn Clifford’s MI Tips
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