How M&S has developed a customer experience that cross channels
Mar 9, 2022 · Loyalty, he said, is at the heart of multichannel services. In its latest update, M&S said that its Sparks digital-first loyalty scheme had more than 14m members in January 2022, with 1.1m members engaging with its Sparks advent calendar in early December 2021. More than 50,000 watched Sparks Live events, from cook-alongs to fashion previews.
JD Sports: “Everything we do revolves around our customer”
Dec 21, 2023 · In its latest full-year, to January 29 2022, the group reported record pre-tax profits of £654.7m (+102% year-on-year) on turnover of £8.6bn (+38.8%). Understanding how JD customers want to buy. Paterson says that on a normalised sales split, just under a third (30%) of JD Sports’ sales now take place online, and 70% in-store.
Tesco shows how it adapted as shoppers moved online fast during …
Tesco today showed how it shifted its UK business online fast during the Covid-19 lockdown as demand for home delivery soared. Ecommerce grew from 9% of total UK sales to 16% over the course of the first quarter of its financial year.
70% of Argos sales start online, new company spotlight highlights
Jun 7, 2024 · The first RetailX UK 360° report 2024 looks at how general merchandise retailer Argos, which was founded in 1973 as a catalogue company, was an early ecommerce adopter and launched its first website in 1995.. Argos has been part of the Sainsbury’s group since 2016 and it now sells from a range of more than 60,000 products through what Sainsbury’s says is the fourth-most visited retail ...
Tesco shows how far customers have moved online since Covid-19 …
Jun 17, 2022 · The UK’s largest supermarket shows in today’s first quarter figures that its online business is more than 50% larger than its pre-pandemic size, even after a 14.5% drop in sales from the same time last year.
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Oct 21, 2024 · InternetRetailing hosts research and analysis covering all aspects of retail, ecommerce and the final mile. Powered by our research arm RetailX, our reports examine ecommerce by sector, region and by ranking retailers based on their performance. In addition to these reports, our editorial team works with various clients to produce topical ...
Morrisons’ online sales triple as the supermarket diversifies its ...
Mar 11, 2021 · Morrisons today reports that its online sales tripled over its latest financial year, as it turned to a variety of digital ways to deliver groceries during Covid-19 lockdowns and restrictions.
Tesco sets out improvements to customer experience as it unveils …
Tesco today set out what it was doing to improve its customers’ experience across sales channels, as it reported a rise in sales but a 28% drop in pre-tax profits.
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Tesco sees return to online growth and reports strong autumn and ...
Jan 12, 2023 · Tesco says its UK online sales returned to growth over the autumn and in the run up to Christmas. The supermarket reports in a trading update today that about 13% of its sales took place online in the 19 weeks to January 7.Over the same period its sales grew by 6.1% in the UK, and 6.4% across the group.