In recent years, the UK water industry has faced mounting criticism, and as someone researching and working closely with it, I see the need for change with increasing urgency. The latest data reveals ...

As cyber threats grow increasingly sophisticated, particularly in the realm of email-based attacks like phishing and business email compromise (BEC), organizations are turning to advanced AI-driven ...

In an industry poised for transformation, staying ahead means understanding how innovation is reshaping auto buyer expectations. In this report, we explore groundbreaking shifts based on our ...

Today’s travelers expect a seamless, personalized passenger experience from booking to arrival. However, many airline solutions struggle with fragmented systems, inefficient operations, and outdated ...

Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today that it will offer new insights into how AI and intelligent experiences are reshaping industries at Web ...

Notre Région France vous offre une approche bestshoring et les technologies CX les mieux adaptées pour servir vos activités de relation client, avec ses 9 pays de production : Algérie, Bénin, Côte ...

In professional sports, the battle for fan attention and loyalty extends far beyond the pitch or playing field. Today’s fans are more than just spectators; they’re active participants who demand ...

As we bid goodbye to another year of excitement over the foundations and applications of generative AI, leaders worldwide are left wondering . . . Why haven’t the expected outcomes materialized? What ...

Concentrix is setting the new standard for exceptional customer experiences. Recognized in Everest Group’s “Customer Experience Management (CXM) Services PEAK Matrix ® Assessment 2024 – EMEA” as a ...

19novAll Day20European Trust and Safety Meet-up ...

Our client, a leading force in the European financial services market, is acclaimed for its groundbreaking banking and payment solutions. With a mission to elevate customer experience and optimize ...