Look for a modern fuel risk management solution that goes beyond traditional customer service such as by delivering 24/7 ...

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When an injured traveler has to back out of a $1,450 volunteer gig aboard a historic ship, the company says it’s just the ...

The challenge for leaders is unlocking employee fulfillment in high-pressure, fast-paced work environments while still ...

DBS said last week that it may not renew 4,000 contract and temporary jobs over the next three years due to artificial ...

David Ponzevic must pay $80 to check his bags on an American Airlines flight, even though his bags are supposed to be “free.” ...

Agentic AI promises automation and efficiency breakthroughs for fast, convenient, and cost-effective CX with AI agents.

According to the couple, the person on the phone told her that to change the dates, she needed to pay more than $1,400, and ...

In an industry where speed and reliability are key, businesses must find innovative ways to minimize these disruptions and ...

For many years, veterans have been asking for a more efficient, accountable and transparent VA. This administration is ...

OnePlus has long enjoyed a loyal fanbase in India, but with the launch of Project Starlight, the brand is doubling down on ...

NEW YORK, March 06, 2025 (GLOBE NEWSWIRE) -- Centrical, the leading AI Performance Experience Platform for frontline employees, has won a Bronze Stevie Award in the Contact Center Solution category in ...