Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

It is also important to follow up with the customer to ... It is through superb quality service and positive relationships that customer loyalty and goodwill are established. Sharee Aluko has a master ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Retail investors of all sizes are being told to invest in private investment vehicles, including private equity.

Broadband Service Providers (BSPs) are set to improve their customer satisfaction thanks to a groundbreaking new project that ...

It is the ticking of those boxes, combined with five-star service, both on paper and in practice that can make or break a ...

EcoClean is a professional cleaning company based in Dubai that specializes in eco-friendly, efficient, and affordable residential and commercial cleaning services. Known for its commitment to quality ...

“And they expect if they pay that amount of money that the quality of the ... to understand not only customer service, but understanding the overall impact, importance of tourism.

Conference attendees learned about refinish work contamination sources, repair planning and workshop organization, ADAS ...