Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Retail investors of all sizes are being told to invest in private investment vehicles, including private equity.

EcoClean is a professional cleaning company based in Dubai that specializes in eco-friendly, efficient, and affordable residential and commercial cleaning services. Known for its commitment to quality ...

Zahra Bahrololoumi, Salesforce UK & Ireland CEO, delivered the keynote address at this year’s Salesforce World Tour event at ...

Brex provides a step-by-step approach to switching your business bank account while minimizing disruption to your daily ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Language barriers remain one of the most overlooked sources of lost productivity, customer churn and compliance risk, but ...

With the abundance of quick-service food options available today, plus the wider availability of delivery and takeout, ...

The Indian telecom sector is ‘evolving’ despite several challenges it is facing. It is in the middle of a transition from 4G to 5G, satellite communication is b ...