Finally, the employee side of Salesforce Service Cloud features the same multi-channel integration as the customer-facing side of the software, enabling employees to reach HR via phone ...

Salesforce Inc. today launched a new suite of features called Salesforce Foundations ... are now available to every Sales Cloud and Service Cloud user, the company said. The major advantage ...

Salesforce Inc. is strengthening artificial intelligence capabilities in its contact center-oriented Service Cloud to identify ... The new features will be rolled out beginning in the summer.

Almost every office job has some level of annoying administrative work involved, but Salesforce thinks that new features added to its flagship Sales Cloud service will make the lives of sales and ...

Sales Cloud will soon give customers more ... its marketing-automation service. Two new features under Salesforce’s Einstein machine-learning brand — Campaign Insights and Behavior Scoring ...

The newly announced features follow on the heels of Einstein Voice, a service that enables sales managers to dictate memos and navigate cloud services hands-free, and Salesforce Einstein Voice ...

Salesforce on Thursday introduced a series of new features and tools to Service Cloud, with the intent of streamlining experiences between customer service agents and consumers. Service Cloud is ...

Learn More. Salesforce.com has announced the “next generation” of its Service Cloud platform that has been redesigned with new features as well as improvements for easier application setup and ...

Ahead of its Dreamforce conference, Salesforce today announced new Sales Cloud features designed to provide customers with AI-powered insights and self-service options. The capabilities come on ...

Salesforce Service Cloud is straightforward to set up and offers comprehensive omnichannel communications management, falling just short of market leaders in terms of its features and pricing.

The package seeks to combine traditional call-center features with aspects ... vice president of customer service and support at Salesforce. Salesforce believes cloud-based customer service ...