By aligning GenAI capabilities with real-world needs, businesses can create platforms that foster the innovative mindsets ...

AI is reshaping customer engagement by providing smarter support and personalized experiences across customer interactions.

Discover AI-Driven CX Benefits: Practical steps for AI-enhanced CX Benefits of unified CX with AI awareness Sony Electronics’ CX success story Key metrics for CX improvement Lead the Future of ...

A pair of studies find that 73% of marketing teams use generative AI, and consumers largely accept AI in advertising.

In an exclusive interview with AIM, Animesh Jain, chief operating officer of [24]7.ai, shared insights into company’s ...

Conduent has joined forces with Microsoft to harness the power of generative AI through the Microsoft Azure OpenAI Service.

The newly expanded facility brings to life next-generation customer experiences, and features solutions from leading technology companies including Amazon Web Services, Dell, Microsoft, NVIDIA, and ...

The trajectory of AI's evolution underscores its potential to transform industries and society, and elevate our daily lives.

Accenture is helping organizations supercharge growth and customer experiences with AI from Google Cloud and Salesforce.

For the full year, gross bookings of $166 billion increased 10% versus 2023 and revenue of $24 billion grew 11% year over ...

Microsoft CEO Satya Nadella shares his thoughts on the future of Xbox games using generative AI and Microsoft's new AI model, ...