When Rob Katz was previously running the show, employees like Gary Shimanowitz were keenly aware of Rob Katz’s philosophy: “Do whatever you have to do to improve the customer experience.” Since Rob’s ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When done right, ...

To the editor — Welcome, doctors from the PNWU Class of ... If you are sending a Letter To the Editor, please be sure to follow these rules: Letters have a firm 200-word limit and will be ...

Want your voice to be heard? Submit a letter to the editor. >> Write us: We welcome letters up to 150 words, and guest columns of 500-600 words. We reserve the right to edit for clarity and length.

Your love and support was heart warming and brought me to tears. When I returned from service in October 1968, I was afraid to wear my uniform, due to the unrest and anger over the Vietnam War.

Don't miss the big stories. Like us on Facebook. To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security ...

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed ...

With the VA on the chopping block? Spare me the pleasantries. The GOP shouldn’t bother thanking me for my military service. Unfortunately they, and many other Americans, voted for a draft dodger ...

It is self-interest 101. The column also asserts that “Not all companies will be able to offer live customer service support,” going on to reference Kodak, Blockbuster and “parts of General Electric” ...

Sunday was a beautiful day in Lawrence. At noon we went to what has become a weekly protest at Ninth and Mass. I was expecting maybe 30 people standing on the sidewalk by the US Bank building ...

I just wanted to give a quick shout-out of thanks to Security Bank USA in Bemidji and Anne Kehoe for the help they gave when my bank account was hacked. They handled the matter in a quick and ...

BEIJING, Jan. 7, 2025 /PRNewswire/ -- Baijiayun Group Ltd ("Baijiayun" or the "Company") (NASDAQ: RTC), a one-stop AI video solution provider, today announced that it had received a customer thank-you ...