We recently published a list of Jim Cramer Discusses Melting Trade Tensions & These 12 Stocks. In this article, we are going ...

The ISG Buyers Guides™ for Customer Experience Management are the distillation of a year of market and product research efforts. The research is not sponsored nor influenced by software providers and ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

HubSpot integrates with ChatGPT to enable AI-powered analysis of customer data for marketing, sales and service teams.

We recently published a list of Jim Cramer’s Thoughts on These 12 Stocks. In this article, we are going to take a look at ...

Commenting on Salesforce, Inc. (NYSE:CRM) recent $8 billion acquisition of Informatica (NYSE: INFA), Sarah Kunst, Managing ...

The department is on the hunt for customer relationship management system and contact centre as a service suppliers, ...

Additionally, it has enjoyed good customer retention throughout its cloud transition and is experiencing solid annual contract value growth. However, Pegasystems has displayed inconsistencies on the ...

Air France KLM Martinair Cargo (AFKLMP Cargo) is to offer a more personalised and responsive service for its customers with ...

Communications are becoming increasingly essential to operating a successful hauling business, not only in how to reach customers themselves, but also on ...

A CRM is more than a tech upgrade; it’s a strategic shift that breaks down silos, boosts productivity, and empowers smaller ...