TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations. Eighty-three ...

PUEBLO — The AT&T Call Center in Pueblo will close this summer, according to the company. The call center will remain open until June. You can view a statement from the company below ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...

The company behind this success? Readymode—a cloud-based call center software platform that has emerged as a transformative force in the industry. The Origins of Readymode: Jason Jantz's Vision ...

Some words may be mispronounced. Alliant Energy call center employees in Iowa will “transition” to being employees of InnoSource, a national staffing agency with expertise in call center ...

Click here to read the accompanying story. Photo: Dashboards display real-time data at Memorial Healthcare System's Care Coordination Center. Photo by Michael Hopkins Photography. Christopher ...

The Federal Communications Commission voted Thursday to require that all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. Cellphone carriers will ...

Call centers have one of the highest turnover rates of any industry, but call centers sometimes also perpetuate a cycle of high employee attrition rates. A high turnover not only puts a strain on ...

11 New Call Center Statistics, Including Turnover Rates of 30-45% Your email has been sent Do you know the most important metrics to measure in a call center? Uncover essential call center ...