Now, in addition to a business's name and logo, AT&T users will also see a short prompt explaining the reason for the call (e ...

A CNET reporter learns some important lessons from AT&T: you don't always need phone service to get DSL, and dealing with customer service can be extremely frustrating. I ask this for a reason ...

How do you contact AT&T customer service? If you’re looking for ways to contact AT&T customer service, the easiest and most reliable method is to call +1-888-435-9091. Whether you have questions ...

Starting soon, you'll be able to see why a business is calling you on the incoming call screen.

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

AT&T will start offering bill credits for internet service outages longer than 20 minutes. Amy Sancetta/AP AT&T says that it wants to improve its customer service, and one way in which it is going ...

They must reach out to customer service first. AT&T hopes its automatic guarantee will help customers feel taken care of during outages such as the one that knocked out cell service to much of the ...