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Data provided by the Social Security Administration shows wait times for phone calls are up roughly 40% so far in 2025.
Hold times at Social Security's 1-800 number averaged 60 minutes last year, during the Biden admin. Under Trump, they top 90 mins.
That meant wait times to reach employees by phone, email or in person were already high when the Trump administration began to slash staff amidst efforts to downsize government. Then 3,000 of the ...