Every business, no matter how large or small, can be compared to a lemonade stand. This simple concept has been the ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

Zahra Bahrololoumi, Salesforce UK & Ireland CEO, delivered the keynote address at this year’s Salesforce World Tour event at ...

Brex provides a step-by-step approach to switching your business bank account while minimizing disruption to your daily ...

It is the ticking of those boxes, combined with five-star service, both on paper and in practice that can make or break a ...

Mobis India, the Global Strategic Partner for Hyundai Genuine Parts & Accessories, has launched a nationwide customer awareness initiative titled “Ask for Genuine, Ask for Hyundai Mobis”. The campaign ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Conference attendees learned about refinish work contamination sources, repair planning and workshop organization, ADAS ...

Gross profit margin is an important indicator ... into your customers' hands. Quality control is a vital element in producing high quality products that meet customer expectations.

The first grocery stores appeared in the 1920s and '30s. Large and full of products, they changed how Americans shopped for ...