Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

It is also important to follow up with the customer to ... It is through superb quality service and positive relationships that customer loyalty and goodwill are established. Sharee Aluko has a master ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Broadband Service Providers (BSPs) are set to improve their customer satisfaction thanks to a groundbreaking new project that ...

It is the ticking of those boxes, combined with five-star service, both on paper and in practice that can make or break a ...

“And they expect if they pay that amount of money that the quality of the ... to understand not only customer service, but understanding the overall impact, importance of tourism.

Conference attendees learned about refinish work contamination sources, repair planning and workshop organization, ADAS ...

Zahra Bahrololoumi, Salesforce UK & Ireland CEO, delivered the keynote address at this year’s Salesforce World Tour event at ...

Brex provides a step-by-step approach to switching your business bank account while minimizing disruption to your daily ...

By combining expertise, convenience, and customer-focused service, Finch Nissan continues to be a reliable destination for all automotive needs. For more information about Finch Nissan and the ...