Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

It is the ticking of those boxes, combined with five-star service, both on paper and in practice that can make or break a ...

Zahra Bahrololoumi, Salesforce UK & Ireland CEO, delivered the keynote address at this year’s Salesforce World Tour event at ...

Brex provides a step-by-step approach to switching your business bank account while minimizing disruption to your daily ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

The Indian telecom sector is ‘evolving’ despite several challenges it is facing. It is in the middle of a transition from 4G to 5G, satellite communication is b ...

With the abundance of quick-service food options available today, plus the wider availability of delivery and takeout, ...

5. Feedback is a marketing goldmine Your customers are your best advocates. Positive feedback, especially in the form of testimonials or reviews, is a powerful marketing tool. It builds credibility ...

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