The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

But in the 20+ years I’ve been running my business, I’ve learned from some very smart leaders which economic metrics they follow ... But that’s no matter to you or me.

Brands are shifting focus from traditional reach-based campaign planning metrics to more meaningful indicators of engagement – namely, attention. This shift is especially crucial in Digital ...

For some Americans, it’s a matter of life and death. For others, it’s a matter of healthy versus unhealthy aging that leads to costlier health care not just for themselves but for the U.S. as a whole.

The discussion builds on our previous examination of changing metrics and budget allocation trends, now focusing specifically on contract structures and measurement approaches that enhance ROI. We ...

For some Americans, it’s a matter of life and death. For others, it’s a matter of healthy versus unhealthy aging that leads to costlier health care not just for themselves but for the U.S. as ...

(The Conversation is an independent and nonprofit source of news, analysis and commentary from academic experts.) One of their primary targets is Medicaid. That government program covers 82 ...