AI Call Centers: Best Use Cases and Insights from Simply Contact
The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...
3 pitfalls of sales-marketing misalignment—and how CMOs can bridge the divide
As a member of the C-suite—with a cross-disciplinary perspective, unique access to both marketing analytics and sales metrics ...
Retail sales growth comes in cooler than expected in December
Retail sales rose 0.4% M/M in December to $729.2B, lagging the +0.6% consensus and slowing from the +0.8% pace in November ...
The Cost Of Poor CX: Why Businesses Must Rethink Customer Journeys To Survive 2025
Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...
Drill, maybe, drill: Trump’s plans may hit political reality
A recent no-show for bidders in Alaska and political resistance show how expanded oil drilling is easier said than done.
Denver health care company raises money, hires exec for transformation
A publicly traded medical provider based in Denver assured investors on Friday that a $105 million capital raise and plans to ...
Hall of Fame trainer received kidney from childhood friend. Now, they help others.
Born just three days apart to immigrant families from Mayagüez, Puerto Rico, Ivan and Butch have been friends for most of their lives.