Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

In the search for creative strategies, nursing home leaders can’t look just to their own peers. Inspiration is everywhere.

Health care company said it is modernizing the delivery of care, and the way clinicians, associates and patients access ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

5. Feedback is a marketing goldmine Your customers are your best advocates. Positive feedback, especially in the form of testimonials or reviews, is a powerful marketing tool. It builds credibility ...

Press Release An affiliate of Angeles Equity Partners, LLC ("Angeles"), a private investment firm that partners with niche manufacturing, critical industrial services, and specialty distribution ...

Benz of Baton Rouge For 15 years, Guy Oliver, owner of GW Oliver Aquatics, has relied on Mercedes-Benz to power his business ...

One of the earliest recorded complaints was lodged in 1750 B.C. by a Babylonian demanding a refund from a merchant who sent him copper ingots of inferior quality. "What do you take me for ...

More than 3000 people with disabilities, seniors and others with high care needs – along with more than 1000 staff – have ...