Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

In the search for creative strategies, nursing home leaders can’t look just to their own peers. Inspiration is everywhere.

5. Feedback is a marketing goldmine Your customers are your best advocates. Positive feedback, especially in the form of testimonials or reviews, is a powerful marketing tool. It builds credibility ...

In hospitals, senior living centers, and clinics around the globe, lives are being improved every day by a quiet but powerful ...

Press Release An affiliate of Angeles Equity Partners, LLC ("Angeles"), a private investment firm that partners with niche manufacturing, critical industrial services, and specialty distribution ...

Benz of Baton Rouge For 15 years, Guy Oliver, owner of GW Oliver Aquatics, has relied on Mercedes-Benz to power his business ...

More than 3000 people with disabilities, seniors and others with high care needs – along with more than 1000 staff – have ...

As digital transformation continues to reshape the life sciences industry, the ability to leverage quality data alongside advanced technologies will be essential.

The biggest mobile phone network in the UK has promised its 27 million customers better coverage “at no extra cost” within ...