Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

Nevertheless, a significant number of Netflix's 300 million customers have expressed their dissatisfaction across social ...

With just days left to bag the perfect gift for the father figure in your life, our shopping expert has found the ultimate ...

A tradesman was furious after completing a paint job and the customer refused to pay. He decided to get his own back and has ...

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Consumers have been frustrated by dismissive, unfair, and otherwise unacceptable customer service since the dawn ... like me with such contempt?" the unhappy customer asked in an entreaty that ...

DK Oyster in Mykonos has become notorious for bad reviews over the past few years, with recent customers claiming that they ...

Today, as AI becomes increasingly integrated into customer service, the pressing question arises: "Will AI replace human jobs, or will it redefine them?" Customer service transformation has often ...

The way we have deployed Power Platform has made the system instantly and intuitively usable. James Crabtree, Head of Customer Service, Evri Evri, the UK’s largest parcel delivery company, is on a ...

The tax break is popular with US service workers – everyone from hairdressers to restaurant staff – but may not be so popular ...

Ortega became an overnight sensation despite acting since she was a child, and such popularity put a target on her back on social media as her every move and all of her next acting choices were ...

to put customers at the center of customer service. As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering radically personal ...