The social CRM tools market is expected to surge from a current value of $5.5 billion, Market Research Intellect predicts.

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In the latest close session, Salesforce.com (CRM) was up +1.15% at $244.50. This move outpaced the S&P 500's daily gain of 0.21%. At the same time, the Dow added 1.18%, and the tech-heavy Nasdaq lost ...