Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

The deal strengthens Salesforce's Agentforce platform with autonomous analytics and self-improving AI capabilities.

Looking to unlock deeper data-driven insights or to build more intelligent business process automations? These popular tools ...

Discusses How AI Can Transform HR Support and Enhance Employee Experience November 5, 2025 12:30 AM ESTCompany ...

Hackers claim to have stolen nearly one billion customer records from Salesforce users, including major brands raising global concerns.

Salesforce ($CRM) has signed a deal to acquire Spindle AI, a fast-growing startup known for its autonomous decision-making ...

Regulated and data-sensitive industries can now use Claude models from Anthropic in Agentforce Claude and Slack integration brings conversational AI into ...

CRM's booming Data Cloud business unit is likely to have reignited the company's slowing revenue growth trend.

Kirsty Roth, chief operations and technology officer at business information services specialist Thomson Reuters, said her organization has learned some important lessons about AI product rollouts.

Missouri is trying to move artificial intelligence forward through measured execution, says Tim Marczewski, the head of AI ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting ...