The Army Enterprise Service Desk (AESD) Federation joins information technology (IT) service desks from across Army commands, Army service component commands, and direct reporting units into one ...

The IT help desk is one area of business operations today ... AI is enabling breakthroughs in IT and enterprise service management by empowering higher levels of self-service, workflow ...

Anne Rawland Gabriel is a freelance journalist who specializes in business technology. She is a frequent contributor to the CDW family of technology magazines. The clock never stops at the U.S. Coast ...

An enterprise with thousands of desks and hundreds ... and other types of “spaces.” It includes self-service desk booking, with hoteling, hot-desk, and seat-allocation options.