The establishment and delivery of real hospitality, the spirit of our restaurant industry, is what separates it from service. This is the difference between customer service and hospitality.

To determine the fast food restaurant chains that enjoy the highest ... this is where Americans were most satisfied with customer service.) Among the most important things to fast food customers ...

Customer service can make or break a dining experience. It can ruin a perfectly delicious meal or brighten up the most basic of take outs. Now, a new survey has revealed the surprising chains ...

For quick-service or fast-casual dining ... By understanding the critical role that chairs play in customer satisfaction, restaurant owners can create an environment that not only looks great ...

Exceptional customer service thrives within the walls of this ... So, in closing, as much as I do love to support a good chain restaurant once in a good while, more times than not, let’s not ...