When Capitec broke onto the retail banking scene over 20 years ago, I sensed that it would shake up the banking industry in South Africa ... failed to up their customer-service game to win ...

However, bank customers overall continue to be highly dissatisfied with customer service. The 2024 DataEQ South African Banking Index ranks the top three banks for net positive sentiment by ...

Stephen Grootes speaks to Kennedy Bungane, African Bank's CEO, about the bank's impressive ... are partly driven by a 6% increase in its customer base to 6.1 million and a 20% rise in net advances ...