Rocket CRM has announced continued development and deployment of its CRM automation system, providing a structured and ...

Silverback Chatbot has officially expanded its product offering with the advanced development of its “AI Agent” feature, a ...

Expert Approaches Discover innovative approaches to small business training through the power of creative storytelling. This article brings together expert insights on transforming everyday ...

In the high-volume world of online retail, stakes are high when it comes to ensuring great logistics. Thomann does that with ...

In the high-volume world of online retail, stakes are high when it comes to ensuring great logistics. Thomann does that with ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

With aligned processes and customer touchpoints, you can gain a more accurate picture of what’s working (and what’s not) ...

Customer experience is key for an OEMs success which is why Mazda, has recently been ensuring its training approach is of the ...

Although some service technicians may resist the idea of acting as a sales representative for the company, you can remind ...

Our journalism is supported by our discerning readers. Purchases you make through our links may earn Guardian ...

With the increasing usage of Agile methods across sectors, the position of a Product Owner has become more prominent. The CSPO training course is designed to equip professionals to take on this key ...

Service businesses must emphasize quality control as much as businesses focused on manufacturing and sales, but the absence of physical products introduces a host of challenges to the quality ...