Rocket CRM has announced continued development and deployment of its CRM automation system, providing a structured and ...

In the high-volume world of online retail, stakes are high when it comes to ensuring great logistics. Thomann does that with ...

With aligned processes and customer touchpoints, you can gain a more accurate picture of what’s working (and what’s not) ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...