In today’s world, reliability means more than just network stability — it’s about genuine customer service, memorable ...

Shell Philippines has delivered a set of 110 bike racks made from 3,000 kilograms of plastic waste around Metro Manila and ...

According to recent projections, the heat-sensitive cups market is expected to reach USD 95.9 million by 2025, and surge to ...

Apple’s bold new app icon update blends modern simplicity with functionality, setting new design standards. Apple’s stunning ...

The rise of agentic AI: By 2026, 68% of all customer service and support interactions with technology vendors are expected to be handled by agentic AI. Customer experience becomes mission-critical ...

They predict that 68% of their customer experience interactions with technology partners will be handled using agentic AI within the next three years. And, surprisingly, they expect more than half ...

Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com ...

The stolen tranche of data is understood to include email addresses, postal addresses and phone numbers; personal information including names and dates of birth; and data on customer interactions ...

Coinbase expects to pay $180 million to $400 million relating to remediation costs and voluntary customer reimbursements related to this incident, which saw attackers gain access to users personal ...

In Southeast Asia, some cities began as exotic tourism gems, but now struggle with overtourism — Bali is a good example of ...

Does each customer interaction live up to the brand experience that the company is trying to create? Are you providing a more consistent and relevant customer experience than your competitors are?