Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities - amplifying human decision-making without replacing it.

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

On the other hand, if you run Tableau Desktop on a Mac or want your Tableau dashboards to work on any platform (Windows, MacOS, Linux, Tableau Cloud), use the JDBC connector. Download the Clickhouse ...

On this edition of Your Call’s One Planet Series, we discuss the environmental and health impacts of AI data centers on frontline communities. The growing demand for massive data centers to handle ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...