Microsoft announced the general availability of its new unified contacts experience for Microsoft Teams and Outlook, ...

Here are some very plausible (and one longshot) possibilities we may see come to fruition in 2025.

Before I tell you with at least 30 percent certainty what is coming in 2025, let's look at my previous predictions to see if ...

UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and ...

What if you could reduce your Contact Center costs significantly without sacrificing performance or customer experience? Our new report, AI for Contact Center Cost Reduction, reveals how AI can ...

Research Report: VMware Customers Weigh Alternatives The Broadcom-VMware merger has left many long-standing customers mulling a change in their hypervisors. Foundry and CIO.com's comprehensive ...

Explore insights on hybrid and multi-cloud data protection. Discover how enterprises enhance reliability and secure cloud workloads. I agree to receive email communications from 1105 Media, Inc ...

AI Maturity Benchmark Report: Opportunities & Gaps in Contact Center AI Adoption The 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative ...

To gain insight into these AI and ML trends, TechTarget’s Enterprise Strategy Group surveyed 375 IT and data professionals familiar with and/or responsible for data protection (including backup ...

Enterprises across the EMEA region face unique challenges when navigating Microsoft’s Unified Support model, including slow response times, time zone mismatches, and increasing costs. This ...

Change is the only true constant in the world, and your virtual datacenter is no exception. Changing a hypervisor is not something that should be taken lightly, so when you are considering this ...