“To be doing the wrong thing well, all you need to do is maintain the status quo,” Johnson said, in what I considered to be the most insightful remark of our chat. As organizations move left ...

that was an awful thing to say. Why’d you say it?” Don’t dismiss them. Don’t minimize what they’ve experienced. “I thought I was paying you a compliment, and I was wrong.” ...

but you can tell he’s smarting. Ugh. This is a common, if painful, part of being a social creature in society. But apologizing for saying the wrong thing requires a different kind of apology ...

If you find yourself having said the wrong thing in a conversation, here’s how to deal with the situation with grace. 1. Take a second and evaluate the situation. How damaging were your comments?

Doing things right is efficiency. The curious thing is the righter you do the wrong thing the wronger you become. If you’re doing the wrong thing and you make a mistake and correct it you become ...

We’ve all been there—those panicky moments when your stomach jumps into your throat because you let a few wrong words fly out ... without proceeding to make things even worse?