Through trial and error, brands across industries have leveraged subscription models to enhance the customer experience and ...

The agency’s new finalized proposal requires businesses to make canceling subscriptions as easy as signing up. The “click to cancel” rule ... began working on this policy in 2021, Murray ...

State Attorney General Letitia James announced Friday that the fitness company would change its policies and pay the state ...

For example, if a consumer signed up for a subscription on a website ... of complaints it receives each year regarding cancellation policies. According to the FTC, they received about 70 ...

If I want to cancel my New York Times subscription, for example, I can call a service representative, chat online with a “care advocate,” or—maybe, just maybe—I can click a button to ...

Today, we’re alleging that Uber not only deceived consumers about their subscriptions, but also made it unreasonably difficult for customers to cancel.” Examples of the alleged practices ...

“I think we can all relate to this,” White House domestic policy advisor Neera Tanden told reporters Friday. “For example, you want to cancel your gym membership or subscription service or ...

New rules from the US government could soon let Americans more easily cancel free trials and subscriptions they ... other specific dos and don’ts. For example, companies would be required ...

Some states have enforceable laws on the books requiring companies to make it as easy to cancel a subscription as it is to sign up. California is the shining example: Since 2018, the state ...

The company is believed to have done so by making it too complicated and expensive for consumers to cancel subscriptions to ... the company to change the policies in question.

The FTC’s ‘click-to-cancel’ rule will stop companies from making you take unnecessary steps to cancel a subscription. The FTC’s ‘click-to-cancel’ rule will stop companies from making ...

A probe found that employees are allegedly trained to dissuade customers from canceling their subscriptions. By Winston Cho New York is suing SiriusXM over a drawn-out cancellation process ...