Thank-you note etiquette in business is a variation of the common etiquette used in society. Sending a thank-you note is a gesture from the sender to the recipient that shows gratitude for time ...

If you’re not including your business ... small company that competes with big brands from Tumi to Michael Kors, and has in part competed by incorporating personalized, handwritten thank you not ...

A simple “thank you” note to customers is an effective way to show how much ... One of the many ways that customers support a small business is by staying patient when things temporarily go wrong with ...

These are the small things ... teaches you in business school: relationships build revenue. Appreciation drives referrals. Consistency earns loyalty. When you write thank-you notes consistently ...

After a job interview, it's always wise to send a thank-you note to express gratitude to ... Get a brief on the top business stories of the week, plus CEO interviews, market updates, tech and ...

For me, the daughter of small business owners, winter and the holidays meant more family time at the dining table, not just to eat but to handwrite thank you notes to our customers. My brother ...

I remember grumbling over this at the time, but thank-you notes have since become a passion of mine. Explore HBR HBR Store About HBR Manage My Account Follow HBR Harvard Business Publishing ...