With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Today’s businesses are always looking to tap into the voice of the customer. It’s a worthwhile endeavor. It’s also one I’m ...

You will be surprised by how investing two minutes now to show you genuinely care and appreciate your customers' business can result in many years of dividends. — Doug Bend, Bend Law Group ...

Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

Customer feedback can show you the types of marketing efforts that are working and the areas of your business and marketing you need to improve to increase customer satisfaction. Small e-business ...

In response, DoorDash has cited customer dissatisfaction when restaurants charge more for delivery orders. The document seen by Restaurant Business cites one example where a customer complained to ...

A business.com editor verified this analysis to ensure it ... You need to keep customers invested and you can’t do this by not interacting with them. Show customers why it’s easier to stay subscribed ...

How did you feel when you received a personalized response from the business? Studies show that over half of customers expect businesses to respond to negative reviews within a week. But ...

--(BUSINESS WIRE)--The retail sector continues ... most aspects of the customer experience show some deterioration. Accuracy of order fulfillment for pickup (85), mobile app reliability (83 ...

TROY, Mich.: 18 Dec. 2024 — This year, the average monthly residential electric bill reached $182 nationally, the highest amount ever recorded by J.D. Power—and customers aren’t happy. According to ...