Providing excellent customer service can be a challenge at the best ... Keep People Informed Amazon stopped providing two-day delivery for all Prime members. Understandably, most customers ...

To empower business growth, delivery service management must focus on three key goals: efficiency optimization, quality maintenance and customer satisfaction. If delivery companies fail in any of ...

They evaluated businesses and providers according to the overall customer experience as well as the quality of service delivery across seven key categories that are important to consumers.

Now, break out those galoshes and get ready to learn the keys to top-quality service from the leaders who have perfected the customer experience themselves. YOU GET WHAT YOU TRAIN FOR ...

Businesses have implemented technologies to cut costs and improve operational efficiency without regard to the customer, hurting service quality in the process, Accenture found. CX leaders face ...

For the sake of quality customer service delivery, one must act, “sometimes,” learning to put on a smile, being pleasant despite one’s temperament, or zigging where one’s emotions may zag ...

The Registrar General Corporate Affairs Commission (CAC), Hussaini Ishaq Magaji on Tuesday, October 8, assured that the commission is fully committed to quality service delivery. Magaji gave ...