The group behind the massive SolarWinds hacks recently launched another cyberattack campaign, and one of the victims was a Microsoft customer support agent. Microsoft has revealed in a blog post that ...

Microsoft will test its business acumen by the end of this year with new software for automating customer-service functions. On Tuesday Microsoft is expected to detail plans for Microsoft Customer ...

Microsoft may not be starting the year on the right foot, at least as far as security is concerned. Just last week the NSA of all people disclosed a critical Windows 10 vulnerability which was ...

Hackers exploited a Microsoft customer support portal that allowed them to access customers' e-mail accounts on Hotmail, MSN, and Outlook. Microsoft confirmed the breach in an e-mail to TechCrunch, ...

Microsoft support scams are probably the oldest type of online scam, and they remain just as dangerous as they were a decade ago, perhaps even more so now with scammers having access to better ...

Almost 250 million records of Microsoft customer service and support reports, including locations and email addresses, were briefly exposed online in late December before the vulnerability was patched ...

Hackers reportedly compromised a Microsoft customer support account, exposing its credentials, and by extension customer email on Microsoft web-based email services like Hotmail, Outlook.com, and MSN.

This article has been updated. On Friday, Microsoft Corporation MSFT said that hackers behind the SolarWinds attack had gained access to its customer service agent's device. The company said it had ...

The customer service records of millions of Microsoft users were left exposed and accessible on the public internet for more than three weeks after a change made to a database network security group ...

With most small and midsize businesses already firmly in its camp when they outfit or update their office networks, Microsoft should find that its foray into the field of customer relationship ...

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...

More than 250 million customer service and support records were exposed by Microsoft over a two-day period in December 2019 due to a server misconfiguration. Since the records weren’t secured with any ...