A man was shot by an MTA collection agent following a dispute on a Brooklyn subway, according to police. Two MTA workers were waiting on the southbound R train platform at the Atlantic Avenue ...

PARK SLOPE, Brooklyn (WABC) -- An MTA agent shot a man who was following him and his partner inside a Brooklyn subway station. Wednesday morning, investigators were reviewing surveillance cameras ...

A man is accused of attempting to grab the gun of an MTA collecting agent while he provided security for another employee inside of the Brooklyn L station, police say. The incident happened on ...

It’s was a kinder, gentler subway Thursday as MTA workers came out from behind the glass to directly help straphangers for the first time in years. Many station agents were no longer relegated ...

A description in the exhibit stated that “most Money Trains were staffed by 12 collecting agents and one supervisor, all armed and wearing body armor.” The New York Transit Money Train.

Yet as part of a new deal involving the MTA and Transport Workers Union Local 100, station agents systemwide must now spend part of their shift outside the booth to offer customer service face to ...

NEW YORK (WABC) -- The MTA says its decision to move station agents from token booths to subway platforms to better assist riders has received positive reviews one year later. The shift from the ...

71-year-old Rodney Smith is a Metropolitan Transportation Authority (MTA) customer service agent at the 86th Street 2 nd Avenue subway station in New York City. However, aside from solving ...

MTA agent Rodney Smith, 71, makes sure to greet everyone who comes into his station with a smile and a kind word. "This is like the perfect job for me," Smith said. "I've always been a people person.