Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

South Korean retail giant Lotte Group said Wednesday that it will build a new shopping assistance chatbot using IBM’s artificial intelligence system Watson with an aim to provide customized shopping ...

Do you see the difference? Even with the smartest AI out there, having real tech skills still matters. Without them, its hard to keep up (trust me, we learned that the hard way!) @IBM SkillsBuild has ...

Imagine having the power to create a sophisticated chatbot that can sift through mountains of data to deliver precise, context-rich responses—all without writing a single line of code. Well, it’s not ...

The chatbot marketplace is growing fast. As Satya Nadella, the CEO of Microsoft, said at Microsoft’s World Partner Conference earlier this month, “Pretty much everyone today who’s building ...