By aligning GenAI capabilities with real-world needs, businesses can create platforms that foster the innovative mindsets ...

Discover AI-Driven CX Benefits: Practical steps for AI-enhanced CX Benefits of unified CX with AI awareness Sony Electronics’ CX success story Key metrics for CX improvement Lead the Future of ...

AI is reshaping customer engagement by providing smarter support and personalized experiences across customer interactions.

A pair of studies find that 73% of marketing teams use generative AI, and consumers largely accept AI in advertising.

In an exclusive interview with AIM, Animesh Jain, chief operating officer of [24]7.ai, shared insights into company’s ...

The newly expanded facility brings to life next-generation customer experiences, and features solutions from leading technology companies including Amazon Web Services, Dell, Microsoft, NVIDIA, and ...

Conduent has joined forces with Microsoft to harness the power of generative AI through the Microsoft Azure OpenAI Service.

AI-driven transformation in telecom is well underway, with network operators pursuing varied AI strategies to improve both ...

The trajectory of AI's evolution underscores its potential to transform industries and society, and elevate our daily lives.

BUSINESSNEXT, a global leader in composable enterprise solutions for the financial services sector, has introduced ...

Microsoft CEO Satya Nadella shares his thoughts on the future of Xbox games using generative AI and Microsoft's new AI model, ...