The Army Enterprise Service Desk (AESD) Federation joins information technology (IT) service desks from across Army commands, Army service component commands, and direct reporting units into one ...

Facilities? HR? IT? The answer is “none of the above.” It will fall to the enterprise service desk, a single point of contact across technology silos that can log and route both incidents and ...

to create the U.S. Navy Enterprise Service Desk (NESD). “This work is so important and foundational to the Navy’s overall modernization efforts,” said Travis Dawson, NESD program manager at ...

VA’s Technology Acquisition Center in New Jersey launched a full and open competition and received three offers for the Enterprise Service Desk Tier One Support contract. The contract awarded to ...

An enterprise with thousands of desks and hundreds ... and other types of “spaces.” It includes self-service desk booking, with hoteling, hot-desk, and seat-allocation options.

Science Applications International Corp. (SAIC) has been awarded a contract to continue providing software development and management services for the U.S. Army Enterprise Service Desk (AESD). The ...

Anne Rawland Gabriel is a freelance journalist who specializes in business technology. She is a frequent contributor to the CDW family of technology magazines. The clock never stops at the U.S. Coast ...

Science Applications SAIC recently secured a single-award contract worth $757 million from the U.S Army Enterprise Service Desk (“AESD”) to provide software development and management services.