The Army Enterprise Service Desk (AESD) Federation joins information technology (IT) service desks from across Army commands, Army service component commands, and direct reporting units into one ...

Facilities? HR? IT? The answer is “none of the above.” It will fall to the enterprise service desk, a single point of contact across technology silos that can log and route both incidents and ...

to create the U.S. Navy Enterprise Service Desk (NESD). “This work is so important and foundational to the Navy’s overall modernization efforts,” said Travis Dawson, NESD program manager at ...

The IT help desk is one area of business operations today ... AI is enabling breakthroughs in IT and enterprise service management by empowering higher levels of self-service, workflow ...

Anne Rawland Gabriel is a freelance journalist who specializes in business technology. She is a frequent contributor to the CDW family of technology magazines. The clock never stops at the U.S. Coast ...

has been awarded a contract to continue providing software development and management services for the U.S. Army Enterprise Service Desk (AESD). The single-award contract has estimated ceiling ...

Kimberly M. Hollingsworth, associate director of the enterprise service desk at the US Department of Veterans Affairs, notes that meeting this goal requires a behind-the-scenes process of rigorous ...

Science Applications SAIC recently secured a single-award contract worth $757 million from the U.S Army Enterprise Service Desk (“AESD”) to provide software development and management services.

So in terms of the platform, Pia is an RPA (robotic process automation) and orchestration platform for your service desk. And it gives MSPs or enterprise service desks the ability to actually ...

CACI will provide an enhanced IT management system, IT storefront, enterprise help desk, local field services, and life cycle support for end-user devices. “We are honored to serve the Air Force and ...

Science Applications International Corp. (SAIC) has been awarded a contract to continue providing software development and management services for the U.S. Army Enterprise Service Desk (AESD). The ...