to create the U.S. Navy Enterprise Service Desk (NESD). “This work is so important and foundational to the Navy’s overall modernization efforts,” said Travis Dawson, NESD program manager at ...

The IT help desk is one area of business operations today ... AI is enabling breakthroughs in IT and enterprise service management by empowering higher levels of self-service, workflow ...

An enterprise with thousands of desks and hundreds ... and other types of “spaces.” It includes self-service desk booking, with hoteling, hot-desk, and seat-allocation options.

Anne Rawland Gabriel is a freelance journalist who specializes in business technology. She is a frequent contributor to the CDW family of technology magazines. The clock never stops at the U.S. Coast ...

Kimberly M. Hollingsworth, associate director of the enterprise service desk at the US Department of Veterans Affairs, notes that meeting this goal requires a behind-the-scenes process of rigorous ...

This program provides the platform and operations for the Army Enterprise Service Desk (AESD) and Information Technology management. A single award Indefinite Delivery Indefinite Quantity (IDIQ ...

General Dynamics Information Technology is introducing a conversational artificial intelligence known as Amelia, rendered here, as part of the U.S. Navy Enterprise Service Desk endeavor. (Photo ...

Science Applications SAIC recently secured a single-award contract worth $757 million from the U.S Army Enterprise Service Desk (“AESD”) to provide software development and management services.

With bi-directional identity verification, RSA Help Desk Live Verify ensures that both ... RSA’s platform offers the only enterprise worthy passwordless solution that has security and resilience ...

Science Applications International Corp. (SAIC) has been awarded a contract to continue providing software development and management services for the U.S. Army Enterprise Service Desk (AESD). The ...