The connection between employee experience (EX) and customer experience (CX) is well-documented, with both anecdotal evidence ...

when it comes to employee experience strategy, improving productivity is the most prioritized outcome by bank leadership, followed by automation to improve workflows. Bank professionals largely agree ...

Each stage impacts the overall employee experience and engagement. Companies should map the employee journey as meticulously as they map the customer journey, identifying key touchpoints and ...

Your customers can only be as happy as your workers are. Here’s why that matters. I once worked for a client who hired our ...

Gallup data shows that when employees are given meaningful feedback, 80 percent of them feel engaged in their work. But when employees feel like they can offer feedback to their company and it’s ...