I write about the franchising, restaurant and food services industry ... Moreover, they can respond to customer queries regarding dietary options without sounding like a sales pitch.

The establishment and delivery of real hospitality, the spirit of our restaurant industry, is what separates it from service. This is the difference between customer service and hospitality.

Customer service can make or break a dining experience. It can ruin a perfectly delicious meal or brighten up the most basic of take outs. Now, a new survey has revealed the surprising chains ...

A video showing a heated exchange between an Evanston, Illinois, restaurant owner and a customer has sparked a broader ...

Exceptional customer service thrives within the walls of this ... So, in closing, as much as I do love to support a good chain restaurant once in a good while, more times than not, let’s not ...

For quick-service or fast-casual dining ... By understanding the critical role that chairs play in customer satisfaction, restaurant owners can create an environment that not only looks great ...