Apology letter from angry customer to Tammy Ramsey. (WBZ-TV) In the letter, the man apologized and said he never acts in that manner toward people in the restaurant industry, especially during ...

AT&T's Executive Response Team certainly caused a little controversy yesterday after it warned reader Giorgio Galante that sending another email to ... to significant customer service channels ...

A Comcast customer in California only wanted to disconnect his service, but the representative ... by the employee's behavior and will contact Block, who is an AOL vice president, to apologize ...

In fact, it can lead to even more loyal customers than before the service failure. For example, airlines have found that an apology for a bad flight can make a customer happier than an uneventful ...