The CEOs from AMD, Cisco, Dell, Extreme Networks, HPE, Lenovo, NetApp, Nutanix, IBM and Red Hat explain what the toughest customer challenges will be in 2025. Some of the world’s most seasoned ...

CX programs need to leverage more advanced quantitative analytics to drive action, increase financial impact, and prepare for ...

Customer behaviors around the world are changing ... Not when they're faced with new challenges like "Uberization": 21st century challenges require 21st century market research methods. The market ...

Lenovo is here to help. We have the solutions, people, and expertise to support the global channel in creating great business outcomes for these customer challenges. I think of this as both a ...

The impacts reach far beyond price increases, affecting the supply chain, innovation, and even employee morale.

Amy shares how her team navigates the high-stakes challenges of municipal customer service, from managing a call volume that serves 117,000 residents and 14 million visitors to responding to back ...

Associates feel empowered to solve customer challenges and complaints, thereby raising morale and wellbeing in their role. Improved communication can help associates to navigate customer challenges ...

The biggest challenge brands are experiencing is how to unify the massive amounts of customer data that they collect across all channels and touchpoints. Right now, that data ends up in silos, where ...

FSLY faces slow revenue growth and retention challenges but aims to rebound with AI-driven solutions, enhancing its competitive edge.