Healthcare contact centers strive to ensure the process is straightforward, and the agents are the ones who handle the initial communication making it as smooth as possible for patients. Call centers ...

The busy season can make or break a call center. Call volumes spike, schedules tighten, and every interaction is important. In the trades industry—where HVAC, plumbing, and electrical calls require ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

Dash Voice AI automates scheduling-related phone calls, reducing call center workload and empowering patient self-service Relatient, the leading patient scheduling platform, today announced the ...

But leaked documents reported by The Washington Post show call center staff who lacked medical training put more than a dozen patients at risk. Lisa Desjardins speaks with Washington Post reporter ...

AI products with lifelike voices schedule or cancel appointments, refill prescriptions and help triage patients. Soon, many ...

Healthcare contact centers face growing pressure from rising patient call volumes and consumer expectations. Despite these demands, scheduling an appointment by phone can take as long as 8 minutes ...